Privacy Policy

Narmadeshwar Store operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Narmadeshwar Store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

• Account information including your username, password, security questions, preferences and settings.

• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

• Communications with us including the information you include in communications with us (e.g. customer support inquiry).

• Device information including device, browser, or network connection, IP address, and other unique identifiers.

• Usage information including your interaction with the Services, including how and when you navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you (e.g. creating an account, placing an order, communicating with us).

• Automatically through the Services (e.g. cookies, device data).

• From our service providers (e.g. payment processors, IT support).

• From partners or other third parties.

How We Use Your Personal Information

We may use your personal information for the following purposes:

1. Provide, Tailor, and Improve the Services – to fulfill orders, process payments, arrange shipping, manage returns, recommend products, remember preferences, and create a customized shopping experience.

2. Marketing and Advertising – to send marketing/promotional communications and show relevant ads based on your activity.

3. Security and Fraud Prevention – to authenticate accounts, detect fraud, and protect public safety.

4. Communicating with You – to provide customer support and maintain our business relationship.

5. Legal Reasons – to comply with applicable law, respond to legal requests, or enforce our terms/policies.

How We Disclose Personal Information

We may disclose personal information in certain circumstances, such as:

• With Shopify, vendors, and service providers (payment processing, fulfillment, analytics, customer support, IT).

• With business/marketing partners for advertising and promotional purposes.

• When you consent (e.g. social media integrations, shipping).

• With affiliates and within our corporate group.

• In connection with a business transaction (merger, acquisition, bankruptcy).

• To comply with legal obligations or protect rights and safety.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes certain personal information to provide and improve the Services. Shopify may also use aggregated data across different merchants for enhanced features.

👉 For details about Shopify’s practices, visit: https://privacy.shopify.com/en.

Third Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for their privacy/security practices. Please review their privacy policies when interacting with them.

Children’s Data

We do not knowingly collect data from children under the legal age of majority. If a parent/guardian believes a child has shared personal data, they may contact us for deletion.

Security and Retention of Your Information

• We use reasonable security measures but cannot guarantee absolute protection.

• Retention depends on business/legal needs (e.g. to maintain your account, fulfill services, or comply with laws).

Your Rights and Choices

Depending on your location, you may have rights to:

• Access / Know your personal information.

• Delete your personal information.

• Correct inaccuracies.

• Portability of your information.

• Manage communication preferences (unsubscribe from marketing).

👉 To exercise rights, contact us or visit: https://privacy.shopify.com/en.

Complaints

If you have complaints, you may:

• Contact us directly (details below).

• Appeal our decision (where permitted).

• Contact your local data protection authority.

International Transfers

Your information may be transferred outside your country. Where required (e.g. EU/UK), we rely on recognized transfer mechanisms like Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted here with the revised “Last Updated” date.

Contact

If you have any questions, please contact us:

📧 Email: contact@narmadeshwarstore.in

📍 Address: Navin Nagar, Saharanpur, Saharanpur, UP, 247001, India